Refund Policy

Our Commitment to You

At Xtream IPTV, we prioritize the excellence of our IPTV subscription offerings. This policy specifies the situations where refunds might be applicable, ensuring a transparent and just process for all customers involved.

Refund Eligibility

You might qualify for either a complete or a partial refund in these situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

Connect with our support team using Contact page.
Utilize the subject line: 'Refund Request'.
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to ask for a refund on my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise description of your concern here, like technical glitches, charge repeats, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis conducted by support staff
Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds may vary based on issuer policies.

An email notification will be sent at every stage. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided under these specific circumstances:

You are dissatisfied with the list of channels or content.
Your online connection may be too slow or unreliable for streaming.
You have breached our Terms of Service, such as account sharing.
You are encountering geo-blocking restrictions in your area that are outside our influence.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After your refund is approved, it will be processed within three business days. However, depending on your bank or payment provider, it might take between five to ten business days for the funds to appear in your account. For updates on your status, please contact support.

Refunds for changes of mind are usually unavailable post the initial 7-day timeframe. We suggest reviewing our features and posing any questions you may have ahead of subscribing. For comprehensive information, see our Refund Policy or reach support.

Our subscription services automatically renew. If you overlook cancellation prior to the renewal date, please contact us right away. Refunds for renewals are evaluated individually. For further details, visit our Terms.